Privacy policy

Effective date: 26 November 2025

1.   INTRODUCTION

WildDogSA (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information from users of our website https://wilddogsa.com and services, including international customers. We comply with South Africa’s POPIA, GDPR for EU/UK customers, and other applicable international privacy regulations.

2.   INFORMATION WE COLLECT

  • Account Information: Name, email, password, company details, VAT number
  • Order Information: Products purchased, quantities, shipping/billing addresses
  • Payment Information: Payment method, billing info (processed securely via third-party provider)
  • Website Usage: Cookies, IP addresses, browsing behavior, analytics data
  • Communications: Emails, support requests, marketing preferences.

3.   HOW WE USE YOUR INFORMATION

  • To process orders and payments
  • To manage accounts and verify users
  • To ship products and communicate delivery updates
  • To personalize services and offer promotions (if opted in)
  • For marketing and analytics purposes
  • To prevent fraud and comply with legal obligations

4.   LEGAL BASIS FOR PROCESSING (GDPR)

  • Contractual necessity
  • Legitimate business interests
  • Consent (for marketing)
  • Compliance with legal obligations

5.   SHARING YOUR INFORMATION

We may share personal information with:

  • Payment processors (Stripe, PayFast, etc.)
  • Shipping providers and couriers
  • Analytics and marketing service providers
  • Legal authorities when required by law

We do not sell personal information to third parties.

6.   INTERNATIONAL DATA TRANSFERS

Data may be transferred outside South Africa to countries with adequate protection or via standard contractual clauses to ensure security.

7.   DATA RETENTION

We retain personal data only as long as necessary to fulfill its purpose or comply with legal obligations.

8.   SECURITY

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.

9.   YOUR RIGHTS

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability

For EU/UK customers, GDPR rights apply. For South African customers, POPIA rights apply.

10.   CHILDREN’S PRIVACY

Our services are not directed to children under 18. We do not knowingly collect personal data from children.

11.    CHANGES TO THIS POLICY

We may update this Privacy Policy. Updates will be posted on this page with the effective date.

12.   CONTACT US

Address: Wild dog SA (PTY) LTD
Email: info@wilddogsa.com
Phone:+27 (0)12 345 6789