FAQ Help Center

To submit a warranty claim, please contact our support team using one of the following methods:

• Email: sales@wilddogsa.com
• WhatsApp: +27 79 310 7333

When submitting your claim, please include:

• Your order number or proof of purchase
• Name and contact details
• A description of the fault or problem
• Clear photos of the product showing the fault

Photos are required to help us assess and determine whether the problem is related to a manufacturing defect, warranty issue, or other cause.

Collection and Shipping

• If the fault is confirmed to be a manufacturing defect or valid warranty claim, collection and return shipping will be arranged at the cost of Wild Dogs.

Please note that all warranty claims are subject to inspection and approval in accordance with the manufacturer’s warranty terms and the South African Consumer Protection Act (CPA).

We take great care to ensure that all products are properly packaged, inspected, and in working order before dispatch. Our warranty policy is designed to protect customers against manufacturing defects and faults covered by the manufacturer’s warranty terms, in line with the South African Consumer Protection Act (CPA).

Please note that warranties apply only when products have been used correctly and according to the manufacturer’s instructions and specifications. Damage caused by misuse, negligence, impact, improper handling, unauthorized repairs, or normal wear and tear is not covered.

Electronics

All electronic products are covered by the manufacturer’s warranty.

The warranty will only apply if:

• The product has been used according to the manufacturer’s specifications and instructions.
• There are no signs of misuse, liquid damage, impact damage, tampering, or unauthorized repairs.

If a warranty claim is approved:

• The product may be repaired or replaced at the discretion of the manufacturer or supplier.
• No cash refunds will be issued for approved warranty claims unless required by law.

Products may need to be inspected or tested before a claim can be approved.

Binoculars

Binoculars are covered by the manufacturer’s warranty against manufacturing defects.

The warranty does not cover:

• Impact damage
• Cracked lenses
• Water damage caused by misuse
• General wear and tear

Binoculars will only be replaced or repaired if inspection confirms that the fault is due to a manufacturing defect and there are no signs of physical or impact damage.

Clothing

Clothing items are covered against manufacturing defects such as:

• Faulty stitching
• Defective zips or buttons
• Fabric flaws identified under normal use

If an item has a manufacturing fault, it may be repaired, replaced, or exchanged.

If the incorrect size was ordered by the customer:

• The item may be exchanged for the correct size, subject to stock availability.
• The customer will be responsible for all shipping or courier costs related to the return and re-delivery of the item.
• Clothing must be returned unused, unwashed, and in its original packaging with tags attached.

For hygiene reasons, certain clothing items may not be eligible for return or exchange unless defective.

Toys and Curios

Toys and curios are covered by the manufacturer’s warranty against manufacturing defects only.

The warranty does not cover:

• Damage caused by misuse or rough handling
• Normal wear and tear
• Damage caused by improper storage or exposure to water, heat, or sunlight

Products found to have genuine manufacturing defects may be repaired, replaced, or exchanged in accordance with the manufacturer’s warranty terms and the Consumer Protection Act.

Important Warranty Information

• Proof of purchase is required for all warranty claims.
• Warranty claims must be submitted within 7 days of the delivery and within the applicable warranty period.
• Products may need to be returned for inspection before approval of a claim.
• Warranty decisions are subject to supplier and manufacturer assessment where applicable.
• This warranty policy does not limit any rights provided to consumers under the South African Consumer Protection Act (CPA).